MASTERING CIVILITY: A MANIFESTO FOR THE WORKPLACE Class_ELECTRICAL/ELECTRONICS where her mother is waiting

where her mother is waiting to tell her that her father

4-day workweeks can boost recruitment and retention

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MASTERING CIVILITY: A MANIFESTO FOR THE WORKPLACE Class_ELECTRICAL/ELECTRONICS where her mother is waitingIncivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply. Moreover, incivility hijacks focus. Even if people want to perform well, they can't. Customers too are less likely to buy from a company with an employee who is perceived as rude. Ultimately incivility cuts the bottom line. In MASTERING CIVILITY, Christine Porath shows how people can enhance their influence and